There are two ways of understanding people: research and the wrong way. Today we’ll talk about researching your existing and potential customers using social media. Why using social media? Because according to Generator Research, the total number of global social networking users will be 2.5 billion by 2017. And this isn’t even ambitious: Facebook alone had 1.2 billion monthly active users already in 2014.
Let’s start simple. Why would you use social media monitoring tools? To improve your business, probably. Although if you want to spy on the social life of your kids I wouldn’t judge you too much. But today we’ll concentrate on how to get the most from monitoring your brand mentions, customers and competitors for the advantages of your business.