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in SMM, Social Media Monitoring on November 21, 2017
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7 cognitive biases that marketers should know about
When psychologists just started coming up with theoretical models to explain people's behavior, they've naturally assumed it's somewhat rational. For example, a person's behavior should be correlated with their opinions and attitudes. Or, for example, people should behave in a way that benefits them. Or benefits their children. It took decades of research to prove all of that wrong. People are irrational. Most of their decisions are made with no regard for events and consequences outside of a particular narrow domain; their actions are extremely sensitive to arbitrary reference points, and preferences are so context dependent that can be considered either highly unstable or essentially nonexistent. At least that's what research shows.
June 28, 2017
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