Few or no results

It may take from a few seconds up to a day to receive the first results. The speed of the search depends on several factors, such as:

  • The type of your query. The more conditions you add, the slower goes the process, but at the same time, the more precise the results are.

  • Source type. Awario uses APIs for collecting mentions from social media. As a rule, Twitter is the fastest to return the results. It usually takes a bit more time to get results from other social media. Mentions from the Web and News/Blogs sources are received much slower — around a day to get the first results and about a week for the full report. This happens because Awario uses its own crawlers which scan the whole Web instead of pulling mentions from data sources, which usually contain out-of-date information. Using crawlers also allows us to provide you with all historical data for the Web and News/Blogs sources.

  • The popularity of your target keywords or brand. If you are searching for unpopular keywords or a brand that doesn’t have many mentions on the Internet, it may take a while for us to get results.

The other reason for not getting any results may be exceeded limits. Monthly mentions limit is the overall amount of mentions available for your plan to collect from all your alerts across all the projects. Don’t confuse monthly mentions limit with mentions per alert limit. When you reach mentions per alert limit and new mentions are still coming, the earliest mentions are replaced with the new ones but replaced mentions or those which you manually deleted are still counting into the monthly limit.

So it makes sense to keep an eye on your limits. There’s a special page in Awario where all the information about your limits is stored. To get there, click your profile picture in the right top corner and hit the Account settings button.

Then click the Billing button and that’s it!

On this page you can find the progress bars with all your limits, a date of the following limits renewal and the history of your payments.

To prevent reaching your limits quickly, I would recommend you to create more specific search queries, avoiding general terms, and using negative keywords.

Moreover, Awario has an advanced search mode which is called Boolean Search where you can make more specific search requests and get more relevant results.

Don’t hesitate to check out the Boolean search section in the help center to find out how it works.

In case you're sure your settings are set up properly and your limits are not exceeded, but still few or no results come to your feed, please contact our support team and we’ll be more than happy to help.