Transform the social media customer care and support with our service

Working with customers on social media just got hundred times easier! Attend to your clients the moment they need your customer service on social media. Provide quick, smart social listening solutions to any kind of customer issue and fuel clients’ positive attitude to your customer support team with personalized feedback and instantaneous customer care.

Listen & Take Action on social media

Customers talk about your brand and products on social media, but you cannot hear them due to the lack of time and social customer care tools.
How do you make sure your social customer service team covers all the channels? How do you take the issues they experience with your product off their shoulders and let them compliment your customer service giving their thanks and WOWs on social media to you instead?
Awario will help you move your social customer care to the next level where your customers are sure that they are heard out and carefully assisted on any platform.

Monitor

Prioritize

React

Get notified

Relentless social media monitoring

Whether you are getting your beauty sleep or doing your superhero business tasks, Awario is crawling billions of website and social media pages, sifting through content to let you immediately know where the social mentions from your customers have sparked, in any language, from any source and social media platform. With Awario you get real-time social customer care with no effort from your side. No social customer service request will be left without answers!

Prioritization by social impact

Prioritization is what you need when it comes to social customer service and time management. Some customer requests are more urgent than others, and you need a social media tool that understands that.
Awario lets your customer service team instantly see the most important social media conversations first and look into the ones where your customers actively engage when talking about your company. It’s also able to separate negative social media support posts from positive, allowing you to take care of urgent social customer service requests and only then respond to social media compliments.

Field for customer feedback

Awario gives you the social customer service material, you have to act. Why?
Consumers are likely to recommend a brand to a friend and spend more with the businesses that engage and quickly respond to customers over social media. Use Awario to answer clients’ direct questions, follow up on their comments, and resolve their customer service issues. Build relationships with your customers on social media through customer care, let them feel that you are there for them.

Up-to-date email alerts

The key to perfect social customer service is speed. You surely do not want to miss important social media mentions and delay your response to a customer. Awario has got your back — we won’t let anything impactful slip your attention. Set up email alerts right in the app, and we will deliver weekly or daily summaries of new social customer care requests directly to your inbox.

Track your social customer care work

See how social customer service changes your reputation, customer loyalty, and brand reach through Awario reports! You can customize any customer service report and easily share quality social media reports with your team and stakeholders. Let Awario handle all the tedious data organization and visualization while you discover customer service trends and business opportunities based on social data insights.

Encompassing presence

You do not have to be tied to your computer to care for your customers. You can log in to Awario from your desktop, laptop, smartphone, or tablet, and manage your customer feedback on social media from anywhere and at any time. Just like with social media you can now take your customer service on the go!