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Working with customers on social media just got hundred times easier! Attend to your clients the moment they need your customer service on social media. Provide quick, smart social listening solutions to any kind of customer issue and fuel clients’ positive attitude to your customer support team with personalized feedback and instantaneous customer care.
Whether you are getting your beauty sleep or doing your superhero business tasks, Awario is crawling billions of website and social media pages, sifting through content to let you immediately know where the social mentions from your customers have sparked, in any language, from any source and social media platform. With Awario you get real-time social customer care with no effort from your side. No social customer service request will be left without answers!
Prioritization is what you need when it comes to social customer service
and time management. Some customer requests are more urgent than others, and you need a social
media tool that understands that.
Awario lets your customer service team instantly see the most important social media conversations first and look into the ones where your customers actively engage when talking about your company. It’s also able to separate negative social media support posts from positive, allowing you to take care of urgent social customer service requests and only then respond to social media compliments.
Awario gives you the social customer service material, you have to act. Why?
Consumers are likely to recommend a brand to a friend and spend more with the businesses that engage and quickly respond to customers over social media. Use Awario to answer clients’ direct questions, follow up on their comments, and resolve their customer service issues. Build relationships with your customers on social media through customer care, let them feel that you are there for them.
The key to perfect social customer service is speed. You surely do not want to miss important social media mentions and delay your response to a customer. Awario has got your back — we won’t let anything impactful slip your attention. Set up email alerts right in the app, and we will deliver weekly or daily summaries of new social customer care requests directly to your inbox.
See how social customer service changes your reputation, customer loyalty, and brand reach through Awario reports! You can customize any customer service report and easily share quality social media reports with your team and stakeholders. Let Awario handle all the tedious data organization and visualization while you discover customer service trends and business opportunities based on social data insights.
You do not have to be tied to your computer to care for your customers. You can log in to Awario from your desktop, laptop, smartphone, or tablet, and manage your customer feedback on social media from anywhere and at any time. Just like with social media you can now take your customer service on the go!