SMM Social Media Monitoring Social Selling

5 brands that own social media (and will teach you to do the same)

Alina Gorbatch
by Alina Gorbatch on August 2, 2016

There is one special type of people that strive on social, and that are creative marketers. For them social media isn’t a mystery - it is an easel. As one way or another all of us have no other choice but to employ social media into our marketing, let’s learn from the truly glorious examples.

All of them have been gathered by Awario, our social media monitoring tool that has proved itself to be useful for both brand tracking and market research. More on how to use Awario for market research can be found in our truly helpful and still not too boring blog post about it.

Oreo

Saying Oreo’s social media marketing is creative would be an understatement. They never seem to run out of ideas, and they never miss an opportunity to show that off. Oreo’s secret is real-life marketing. The company reacts to trends that are talked about online the most (we assume they track them using a Social Media Monitoring tool like Awario). They react by making a special Oreo Cookie featured video or picture for this event. Or even a billboard, or a newspaper cover. Granted, they have the budget to do so.

Examples of truly glorious online marketing ideas from Oreo:

oreo cookie

Oreo cookie

Dove

Dove is another company that gets social media like no one else. A personal care brand has built a company’s unique reputation through making their marketing campaigns, primarily social media campaigns, all about raising women’s self-esteem. Dove’s social media websites trend hashtags such as #RealBeauty, #LoveYourHair, #MyBeautyMySay, etc. non-stop. Dove became associated with social responsibility, noble causes, and ‘a brand for all women”.

How they did that:

O2

02 tweets

O2 is my personal favourite. They don’t lead creative marketing campaigns (their main ad is all about cats) and they don’t support a great cause. Instead, they are all about being hilarious on social media and compensating all product troubles with great social media customer service. Truth is, as O2 is a pretty expensive telecommunications services provider, it is often impossible for them to sell their services as the best deal. Thanks to social media, though, they have a huge following of dedicated customers and they gain more every time their tweets go viral. And that happens a lot. At the moment, O2 is the UK’s most-followed network provider.

In the interview to Audiense the head of O2 Social Kristian Lorenzon said “We have a dedicated social insights team within O2. They’re there to really understand what customers are looking for and what they’re saying about our brand”. This strategy is visible if you’re looking at O2’s pages on social media. Tweets are not left unanswered, and content is perfectly targeted to their audience and gets shared a lot.

o2 pokemon

What O2 is doing is the real definition of social selling. They are building a relationship with their prospects: a light hearted, human, friendly relationship. o2 needs a hug

Blendtec

A dream of every social seller is for their work to go viral. Blendtec managed that like no one else. The “Will it blend?” YouTube video series brought Blendtec a 700% sales increase. That took 186 uploaded videos. Their YouTube channel got almost a million subscribers. In videos the company has blended iPhones, a selfie stick, a skeleton, a baseball… Basically, if there was anything at all that could theoretically blend - Blendtec showed you how.

bledtec

Notably, Blendtec also interacts with its customers, allowing them to suggest objects to blend in the future videos. This, in turn, leads to more sharing and love. In short, incredible exposure thanks to social media plus the actual proof of the quality of their product took Blendtec to the very top of their niche.

Newcastle Brown Ale

One thing completely obvious from looking at Newcastle Brown Ale’s social media strategy is that they know their customers. Really know.   newcastle brown ale ad

Their Facebook page has nearly a million followers, which is a lot for a small-budget brand like Newcastle. These guys use social media as a part (the main part?) of their positioning as a #NoBollocks brand. Their comments are honest and funny, and similarly to all brands mentioned above they personally reply to mentions of their brand. newcastle brown ale agrees

Their selling strategy revolves around the notion that they are not messing with you, unlike huge and rich beer brands. Most of the proof is on YouTube.

Truth be told, people hate promotion and all the fiction associated with it. Newcastle hit the jackpot by showing they understand that.

Conclusion

As it happens, there is no single strategy for social selling. However, we can definitely learn something from the pros. And so far, the lesson is to be human (destroy the reputation of being a soulless corporation), not to take yourself too seriously, and engage with your customers at every opportunity. Besides, truly great examples also tell us to be brave with the advertising ideas and take risks, because this is the only way to stand out from the extremely crowded social media world. Or, as O2 has suggested in one of their interviews, if everything else fails - just post cats and dogs.    

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