Sample queries and common mistakes
In this article I would like to discuss the trickiest function in Awario, nevertheless the most effective — Boolean Search. It is a manual type of search that allows users to combine keywords with Boolean operators to create more specific search queries and get more relevant results.
In our knowledgebase we already have a training on Boolean Search operators (impt. I would highly recommend to look through it before proceeding).
I have prepared for your some case studies with step-by-step instructions, so let’s start with the first one.
Example 1: Find conversations about a topic that DON'T mention your brand (great for sales opportunities)
This example contains the basics to demonstrate how to configure a search query in Boolean Search, which operators to use and the way to filter out mentions with the help of negative keywords.
Keywords: sneakers, jogging shoes, running shoes, training shoes
Negative keyword : Adidas
Sources: Facebook, Twitter
1. “Sneakers” - a simple one-word keyword, which we add as it is:
2. "jogging shoes", "running shoes", "training shoes"- keywords which consist of two (or more) keywords, so we should use them with the + and " " operators (" " are used to search for a specific word combination. But this operator allows digits and punctuation marks between words within a keyword. And if we add +, Awario won’t allow any characters between words and search for 100% exact match). As we're looking for either of these keywords, we also need to put OR between them:
3. Ok, now we should add our negative keyword to exclude documents that also contain "Adidas". For this purpose I will use the AND NOT operator:
In addition, I would also put all our keywords in brackets to group them together, so that AND NOT can be applied to all the terms in the brackets:
4. We are on the final lap and only left to specify the sources. Here we will use the FROM operator and just specify the sources:
That’s been quite easy, hasn’t it? Let’s move forward and raise the bar.
Example 2: Get mentions from different sources for separate keyword groups
Now I will modify this query and try to get mentions for “sneakers’ from Twitter and for “jogging shoes, running shoes, training shoes” from Facebook.
Negative keyword: Adidas
Keywords: jogging shoes, running shoes, training shoes
Negative keywords: Adidas
If you’ve noticed, I made a tip in our conditions and divided keywords into groups with their own parameters.
1. I start from creating a query for the first group absolutely the same way as described in the previous example:
2. The first group is ready and I add the UNION operator which is used to include group of different keywords that should come from two different sources in one search:
3. Now let’s add a group of keywords which should be found in Facebook, dividing them with the OR operator, as either of them can be applied:
4. After that we complete the query by adding the negative keyword and the source for the second group:
Example 3: Add several negative keywords for a group of keywords
The third example describes a specific case which I face daily:
Users have several keywords and several negative keywords but want the tool to use combinations either of keywords with either of negative keywords.
Keywords: CAT, cat equipment, cat shoes
Negative keywords: animal, pur, fur, kitty
And it is pretty simple, so you should just specify a group of keywords.
*Pay attention to the keyword “CAT”. As you can see all the letters in this keyword are upper-case. And for the case-sensitive exact data search, we should use the ++" " operator.
Next, we should add AND NOT
And finally, add a group of negative keywords