Gamification in marketing

Gamification is the use of game elements and mechanics in non-game contexts to drive engagement and motivate behavior. In marketing, gamification can be used to increase customer engagement, build brand loyalty, and drive conversions. By incorporating elements of play, such as points, badges, leaderboards, and rewards, businesses can make the customer experience more fun and interactive. In this article, we will explore the concept of gamification in marketing and provide examples of how it has been used effectively by businesses.

Understanding Gamification

Gamification is a relatively new concept in marketing, but it has been gaining popularity in recent years. The basic idea behind gamification is to use game elements to make non-game activities more engaging and rewarding. Game elements such as points, badges, leaderboards, and rewards can be used to motivate customers to take a desired action, such as making a purchase, signing up for a newsletter, or sharing content on social media.

Benefits of Gamification in Marketing

Gamification in marketing can have a number of benefits for businesses. By incorporating game elements, businesses can increase customer engagement, build brand loyalty, and drive conversions. Additionally, gamification can help businesses collect valuable data about their customers, such as their preferences, behaviors, and demographics. This data can be used to improve the customer experience and create more effective marketing campaigns.

Examples of Gamification in Marketing

There are many examples of businesses using gamification in their marketing efforts. Here are a few notable examples:

  • Nike: Nike's Fuelband was a wristband that tracked a user's physical activity and awarded points based on their activity levels. Users could then compare their points with their friends and earn badges for reaching certain milestones.
  • Coca-Cola: Coca-Cola's "Share a Coke" campaign encouraged customers to buy cans of Coca-Cola with their friends' names on them. Once a customer found a can with their friend's name, they could share a photo of it on social media using a specific hashtag. Those who shared the most photos were entered into a contest to win prizes.
  • Starbucks: Starbucks' mobile app allows customers to earn rewards for making purchases, such as free drinks and food items. Customers can also track their rewards progress and compete with friends to see who can earn the most rewards.

Choosing the Right Platforms

When it comes to implementing gamification in marketing, businesses have a variety of platforms to choose from. Some popular options include:

  • Mobile apps: Mobile apps are a great way to deliver gamified experiences to customers on the go. They can be used to track customer progress, award rewards, and offer personalized content.
  • Social media: Social media platforms such as Facebook, Instagram, and Twitter are popular choices for gamification because they allow businesses to engage with customers in real-time and share their progress with friends and followers.
  • Online platforms: There are also specialized online platforms that businesses can use to create and run gamified marketing campaigns. Examples include Bunchball and BigDoor.


Gamification in marketing is an effective way to increase customer engagement and drive conversions. By incorporating game elements and mechanics into the customer experience, businesses can make their interactions with customers more fun and rewarding. It is important to choose the right platform and to ensure that the gamification strategy is relevant to the brand and the customer. Used correctly, gamification can be a powerful tool for businesses to connect with their customers and achieve their marketing goals.