Facebook and Instagram monitoring
Before being able to access any Facebook or Instagram data via Awario, you will be required to complete a few additional steps outlined below:
To start monitoring either source, you will be required to connect Facebook and/or Instagram accounts respectively. Please ensure that the accounts you’re trying to connect are Business accounts. For Instagram specifically, please ensure that you have admin permissions for an Instagram account you’d like to connect, as well as that it is linked to a Facebook business page. For more information on Business accounts for Facebook and Instagram, see this article: Add or Remove Instagram From Your Facebook Page.
There're two ways to connect your accounts to Awario:
1. Via the Connect your Instagram page/Connect your Facebook page messages in the mentions' Feed:
2. The account connection process can also be started by going to the Social Accounts tab in your project's settings:
In both cases, clicking the Connect button will redirect you to the Facebook sign in screen unless you’re already logged into Facebook on your current browser.
To initiate Instagram monitoring, you'd be required to add hashtags you'd like to get mentions of to the alert settings as well. Note that the hashtags are not case-sensitive, so there’s no need to add the same hashtag with different casing:
After you’ve successfully connected a Facebook or Instagram business page and added hashtags to the Keywords field for Instagram, the monitoring setup is complete! All you need to do is allow Awario some time to collect the results.